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Surprisingly easy guide to starting your first business

We understand you might be thinking, "Start a business? That sounds daunting!" Rest assured, you don't need an advanced degree to succeed. This guide is designed for everyday New Zealanders who have a great idea and the determination to turn it into reality.

Don't freak out if this guide looks like a lot. We'll show you step by step how to start a small
business, and before you know it, you'll be the one giving advice to other newbie business owners!

Making sure your business idea isn't just a "yeah, nah"

Wondering how to find a business idea that will work? The first step is making sure the business idea has legs. You don't want to pour your heart and savings into the world's first gumboot vending machine only to find out nobody wants it. Although, come to think of it, that might actually work in some parts of the country... Here's what Sarah did when she was starting her mobile dog grooming business, 'Paw-fect Grooming':

dog

Sarah loved dogs but wasn't sure if a mobile grooming service would work in her area. "I couldn't just dive in blindly," she says. "I needed to know if there was real demand."

She surveyed 100 local dog owners about their dog grooming habits and what they found hard about that. The results were promising — many struggled to find time for grooming appointments. Sarah then offered discounted services to 20 dogs, gaining valuable feedback to refine her idea.

To reach more potential customers, she set up a stall at a local dog show. "I collected 150 email addresses that day," Sarah recalls. "People were excited about a groomer coming to them."

Using this information, Sarah created a business plan and launched her service. Within six months, she had 50 regular customers and was operating at full capacity. Clients happily paid a premium for the convenience.

"That initial research wasn't just about validating my idea," Sarah reflects. "It shaped every aspect of my business and gave me the confidence to take the leap."

Take a leaf out of Sarah's book:

  • Bend your mates' ears about your idea. What do they reckon?
  • Check out similar businesses. How can you do it better or differently?
  • Give it a trial run. Maybe start small, like at a local market or doing a few jobs for friends.

Remember, your business idea doesn't have to be completely new or revolutionary. Many successful businesses thrive by improving upon existing concepts or finding unique niches within established markets.

Take the fitness industry, for example. Despite the abundance of gyms and fitness centres in New Zealand, new and specialised fitness businesses continue to emerge. From boutique HIIT studios to outdoor boot camps and online personal training services, entrepreneurs are finding ways to stand out by catering to specific preferences or addressing particular fitness needs.

The key to a good business idea is to identify a gap in the market or a way to do things better than what's currently available. It's about understanding your target audience and offering something that resonates with them – whether it's exceptional service, a unique atmosphere, or an innovative approach to solving their problems.

Your "special sauce" might be your expertise, customer service approach, or a twist on a familiar concept that makes it fresh and appealing. The goal is to create value that sets you apart from the competition.

Action point

Grab a cuppa and a notepad. Jot down your business idea and five people you can talk to this week. Your mum doesn't count (unless she's brutally honest).


Scribbling down a business plan

Now, don't run away when I say "business plan." It's not as scary as it sounds. Think of it like a road trip plan — you need to know where you're going, how you're going to get there, and what snacks you need for the journey.

How to create a simple but effective business plan

  1. "What's the big idea?"
    Write a quick overview of your business idea and what you want to achieve. Keep it short and sweet – like your coffee order. It should answer these key questions: What problems are you trying to solve? Who are your target audience? What are the potential challenges or risks?
  2. "Where are we heading?"
    Describe where you want your business to be in five years. Dream big but keep it real.
  3. "Why choose us?"
    What makes your business special? Why should customers pick you over the competition? Maybe your pies are made from a secret family recipe, or you're the only plumber in town who doesn't charge call-out fees.
  4. "How we'll make it happen"
    Write down some specific goals for your first year. Like "sell 100 pies a week" or "book 20 jobs a month".
  5. "Who else is doing it?"
    Check out your competition. What can you learn from them? What are they doing well, what can you do better, what don’t they do well that you can do better?
  6. "Show me the money"
    Estimate how much dough you'll make and spend in the first year. Be realistic – we all want to be millionaires, but let's start with paying the bills, eh?

PRO TIP: Keep it simple! A few pages are plenty to start with. You can always add more details later when you're a big shot CEO.

Action point

Set aside two hours this week to start your business plan. Pour yourself a strong coffee, turn off Netflix, and give it a go. Remember, done is better than perfect!


Figuring out the whole legal structure thing (sole trader, company... we'll keep it simple)

Choosing the right business structure is a crucial early decision that can impact your taxes, liability, and growth potential. For most new entrepreneurs, there are three main options to consider:

Sole trader

This is you, doing business as yourself. It's the simplest way to start and a common choice for many new small businesses. You're the boss, you keep all the profits, but you're also responsible for any losses. This structure is often favoured by individuals offering personal services or starting small-scale operations.

Company

This is like creating a separate person for your business. It's a bit more complex and costly to set up, but it can protect your personal assets if things go pear-shaped. If you're planning something big or risky, or just want your business totally separate from your personal affairs this might be the way to go.

Partnership

Got a mate you want to start the business with? This could be your ticket. You share the load, the profits, and the bills. While trust is essential, it's crucial to protect everyone's interests with a solid partnership agreement. Consider getting separate lawyers for each partner to ensure fairness. A well-crafted agreement can prevent misunderstandings and potential conflicts down the road, saving you both money and stress in the long run.

For most small businesses just starting out, being a sole trader is the easiest option. You can always change later if you need to.

PRO TIP: Whatever you choose, set up a separate bank account for your business. It'll save you a massive headache come tax time.

Action point

Take advantage of free resources to learn more about business structures:

  1. Attend a free Business Basics workshop offered by Business.govt.nz. These cover various topics including choosing a business structure.
  2. Explore the free online learning modules on the Inland Revenue (IRD) website, which include information on tax obligations for different business structures.
  3. Consider scheduling a free first consultation with an accountant or business mentor for personalised advice.

How to choose a name for your business that your mate’s cousin remembers

Choosing a business name is like naming your first-born – you want to get it right! Here's how to choose a business name like a winner:

  • Keep it short and sweet. "Bob's Burgers" rolls off the tongue better than "Robert's Gourmet Hamburger Emporium".
  • Make it relevant. If you're a plumber, having "Plumbing" in your name helps. "Dave's Plumbing" tells people exactly what you do.
  • Check if it's available. Use the Companies Office and trademark register website to see if someone's already nabbed your brilliant name idea.
  • Think about your web address (domain name) early, even before you're ready for a website – it's a crucial step in establishing your online identity. Check if your business name is available as a .nz or .co.nz domain and register it promptly; you can use it for professional email immediately, and it ensures you're ready when you decide to build a website.
  • Make sure it's not offensive or silly. You might think "Shit Hot Plumbing" is hilarious, but will your customers?

PRO TIP: Grab both the .nz and .co.nz versions of your domain name if you can. It's like insurance for your online identity.

Action point

Brainstorm five to ten possible names for your business. Then, check the Companies Register, trademark register and domain availability for your favourites. Pick the best one that's available.


Ticking off the legal boxes (because nobody likes surprise visits from the taxman)

When you're starting a business in New Zealand, there are a few legal and regulatory hoops you need to jump through. It's like the admin version of a Tough Mudder, but with less mud and more paperwork.

Things to sort out

  1. IRD number: If you're a sole trader, you can use your personal IRD number. For a company, you'll need a separate IRD number, which you can apply for as part of the company registration process through the Companies Office website. This streamlined process makes getting your business officially set up and ready to operate easier.
  2. GST registration: If you think you'll have more than $60,000 in sales per year (fingers crossed!), you need to register for GST. Even if you're under that, you can still register voluntarily. Chat with an accountant about whether this is a good idea for you.
  3. ACC cover: As a business owner, you're automatically covered by ACC. You don't need to set it up yourself — ACC will invoice you based on information from IRD. Levies vary depending on your business type and income, but generally range from $0.60 to $2.50 per $100 of liable earnings. For specific rates and more details, check the ACC website.
  4. Licenses, permits, and insurance: Check the business.govt.nz website to see what specific licenses or permits you might need (e.g., food safety certificate for food businesses, passenger endorsement for taxi drivers). Also, consider liability insurance to protect your business from potential risks. The type and amount of coverage you need will depend on your business activities. Consult with an insurance broker or use the business.govt.nz insurance tool to understand your options.
  5. Employment agreements: If you're hiring staff, you must have proper, written employment agreements. Use the Employment Agreement Builder tool provided by Ministry of Business, Innovation and Employment (MBIE) to create compliant agreements tailored to your business needs. This free tool ensures you're meeting all legal requirements.

PRO TIP: The IRD and business.govt.nz websites have some great resources. They might not be as exciting as Netflix, but they're a lot more useful for this stuff.

Action point

Make a checklist of all the registrations and legal requirements you need to sort. Then, set aside a day (yes, a whole day) to work through them. Reward yourself with a treat when you're done — you'll have earned it!


Sorting out the money side of things

Let's talk about the elephant in the room — money. Starting a business doesn't always mean breaking the bank. Take it from Mike, who started his food truck business on a shoestring:

food

"I started small, with just enough savings to buy a second-hand food truck and basic equipment. As business picked up, I reinvested the profits. It was tight at first, but it meant I didn't have any loans hanging over my head."

Ways to fund your business

  • Bootstrapping: This is fancy talk for using your own savings. It's how most small businesses start — just like Mike!     
  • Friends and family: If a loved one offers to invest or provide a loan, proceed with caution. While it can be a great opportunity, mixing business with personal relationships requires clear boundaries. Consult with a lawyer to draft proper agreements. This protects everyone involved and helps prevent misunderstandings down the line. Remember, clear expectations and legal documentation are key to preserving both your business and relationships.     
  • Bank loans: If you've got a solid plan, the bank might be willing to back you.
  • Crowdfunding: Platforms like PledgeMe let you raise money from the public. Great if you've got an exciting product people want to back.

Remember, start small and grow as you go. You don't need everything perfect from day one!

Action point

Make a list of all your possible startup costs. Then, brainstorm ways you could reduce each one. Could you buy second-hand equipment? Work from home at first? Get creative!


Deciding where to set up shop (or if you even need a shop at all)

Where you set up shop depends on what you're doing. If you're a tradie, your ute might be your office. If you're opening a café, you'll need an actual space. And if you're selling stuff online, you might just need a spare room at home. If you do need a physical location, here's what to think about:

  • Can you afford the rent? Can you share a space with another business?
  • Is it easy for customers to find and get to?
  • Is there parking nearby?
  • Are there other businesses around that might bring in customers?
  • Is there room to grow if your business takes off?

PRO TIP for tradies: Consider renting a small storage unit for your tools and materials. It's often cheaper than a proper workshop and keeps your garage free for, you know, your car.

Action point

If you need a physical space, spend some time driving around areas you're considering. Take notes on prices, parking, and the general vibe. Trust your gut — but don’t let too much excitement cloud your judgement!


Building your dream team (even if it's just you and your cat for now)

At first, your "team" might just be you and your dog. But as you grow, you might need to bring on some help. Here's what to consider:

Employees

They work for you regularly, and you're responsible for their wages, holiday pay, and all that jazz. Great for building a consistent team, but it comes with more admin and cost — and it does take some of your time and attention.

Contractors

These are people you hire for specific jobs or periods. It's more flexible, but you have less control over their availability.

Virtual assistants

For admin tasks, you might not need someone in person. A VA can help you a few hours a week from wherever they are.

Start small. Maybe get a part-timer or a contractor for busy periods before committing to full-time staff.  What about AI? Can some AI tools help you automate some repetitive tasks?

PRO TIP: Before you hire anyone, write down exactly what tasks you need help with. It'll help you figure out what kind of person you need.

Action point

Make a list of tasks you're struggling to keep up with. These are the jobs you might need help with first.


Getting the word out without breaking the bank

You've got your business up and running – now you need customers! Here are some low-cost ways to spread the word:

  1. Get a simple website. You don't need anything fancy. Just something that tells people who you are, what you do, and how to contact you.
  2. Use social media. Set up a Facebook or Instagram page for your business. Post regularly and engage with your followers.
  3. Network. Join local business groups. Chat to other business owners. You never know where your next customer might come from.
  4. Ask for referrals. If a customer's happy with your work, ask them to tell their mates.
  5. Get some business cards. Old school? Maybe. But they still work!
knitting

Emma, who runs a successful crafting business, shares her strategy:

"I started by setting up a simple website to showcase my creations and take orders. To drive traffic, I used local hashtags on Instagram and engaged with other crafters. This combination helped me build a small but loyal following. My website gave me control over my online presence, while social media helped me reach new customers. My first big order came from someone who found my Instagram, but they completed the purchase through my website!"

Remember, a balanced approach is key. Build your own online home with a website and use social media as a tool to drive traffic to it. Consistency in both is crucial for long-term success.

Action point

Pick three marketing ideas from the list and commit to trying them this month.


Growing your business: one step at a time

Now that you’ve learnt how to start up a business, you'll need to start thinking about growth. Remember, slow and steady wins the race. Here's how to approach it:

  • Listen to your customers. What else do they need? Are there common requests or complaints?
  • Keep an eye on your finances. Are you making a profit? If not, when do you expect to break even?
  • Look for efficiencies. Could you save time or money by doing things differently?
  • Consider new products or services. What else could you offer that fits with what you're already doing?
  • Build relationships. Could partnering with other businesses help you reach new customers?

PRO TIP: Set aside time each month to review your business. Look at what's working, what's not, and what you could do better.

Action point

Schedule a monthly 'business check-up' in your calendar. Use this time to review your progress and plan for the future.


Setting up a website